Refund and Returns Policy

At Lovin World, your satisfaction with your Shoulder Bag purchase is our top priority. We want you to shop with confidence. Please take a moment to understand how our return and refund process works.

Returns

Eligibility Period

You have 30 calendar days from the date you receive your order to request a return. If more than 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

Condition Requirements

To qualify for a return, your Shoulder Bag must be:

Unused – in original, sellable condition
Undamaged – no stains, tears, scratches, or broken hardware
Complete – all original packaging, dust bag (if included), tags, and accessories must be included

Non-Returnable Items

The following types of items cannot be returned:

Any bag that has been used, worn, or shows signs of wear
Products missing original tags, packaging, or dust bag
Items damaged due to improper handling after delivery
Final sale or clearance items (if clearly marked at time of purchase)

How to Initiate a Return

To start a return, contact our customer support team at support@lovinworld.shop. Please provide:

Your order number
Date of purchase
Reason for return
Clear photos of the item (if damage is claimed)

Once your return request is approved, you will receive a return authorization and shipping instructions.

Return Shipping Costs

If the return is due to our error (wrong item shipped, defective product, or damage during transit) → We will provide a prepaid return label at no cost to you.
For all other returns (change of mind, ordered by mistake, no longer wanted) → You are responsible for the return shipping fees.

Return Address

Ship all approved returns to our business address:

Lovin World Returns
110 Bald Mountain Rd, West Point, CA 95255, USA

We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return transit.

Refunds

Inspection and Approval

Once we receive your returned Shoulder Bag, our team will inspect it within 2 business days. You will receive an email notification confirming whether your refund has been approved or rejected.

Refund Processing Time

If approved, your refund will be processed within 2 business days after the approval date. The refund will be issued to your original payment method (credit card, debit card, or other method used at checkout via Stripe).

When Will the Refund Appear in My Account?

After we process the refund, the time it takes to appear in your account depends on your bank or card issuer:

Credit/debit cards: 3 to 7 business days
Stripe payment methods: Up to 10 business days in some cases

If you have not seen the refund after 10 business days, please contact your bank or card provider first, then reach out to us if needed.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

Check your bank account again
Contact your credit card company (it may take time before a refund is officially posted)
Contact your payment provider (Stripe-related delays are rare but possible)
If you have done all of the above and still have not received your refund, please email us at support@lovinworld.shop

Exchanges

We do not offer direct exchanges for our Shoulder Bag products. If you wish to exchange your item, please follow these steps:

Return the original item following our return policy above
Wait for your refund to be processed (within 2 days after approval)
Place a new order for the desired item on our website

Damaged or Defective Items

What to Do

If your Shoulder Bag arrives damaged, defective, or with manufacturing flaws (e.g., broken zipper, loose stitching, faulty strap):

Contact us immediately within 48 hours of delivery
Email support@lovinworld.shop with:
- Your order number
- Clear photos showing the damage or defect
- A brief description of the issue
- Photos of the shipping packaging (if available)

Resolution Options

Depending on the situation, we will offer one of the following:

Full refund (original payment method)
Replacement (same Shoulder Bag, subject to availability)

Do not discard the original packaging or the damaged item until we have guided you through the next steps.

Cancellations

If you need to cancel your order:

You may cancel within 2 hours of placing the order at no charge
After 2 hours but before shipment, a cancellation may still be possible – please contact us immediately
Once the order has been shipped, our standard return policy applies (30-day return window, customer pays return shipping unless it was our error)

Important Notes for Shoulder Bag Purchases

Please check the product photos, dimensions, and description before ordering to ensure the bag meets your expectations.
Colors may vary slightly due to monitor display settings and lighting during photography.
Shoulder bags are designed for everyday use. With proper care, your bag will maintain its appearance.
Inspect your bag immediately upon delivery before discarding any packaging.

Care Instructions

To keep your Shoulder Bag looking its best:

Wipe clean with a soft, damp cloth
Avoid harsh chemicals or abrasive cleaners
Do not machine wash or submerge in water
Store in a cool, dry place away from direct sunlight
Stuff with tissue paper to maintain shape when not in use
Avoid overloading beyond reasonable weight

Contact Us

For any questions about returns, refunds, exchanges, or damaged items:

Email: support@lovinworld.shop
Phone: +1 209-293-3229
Address: 110 Bald Mountain Rd, West Point, CA 95255, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)At Lovin World, your satisfaction with your Shoulder Bag purchase is our top priority. We want you to shop with confidence. Please take a moment to understand how our return and refund process works.